Live

FAQ

Celebrate with us!

Here you will find answers to questions you might have regarding the online live event 'Castlefest celebrates Ostara'.
Do you have a question that isn't listed here? Mail us: info@castlefest.nl

Where can I watch this event?

After obtaining a ticket, you can join us via live.castlefest.nl 

How do I get a code?

You will receive your code after purchasing a ticket via live.castlefest.nl and Paylogic

I didn't receive my code. What to do now?

You can always let our ticket distributor Paylogic resend your tickets via this link. If this doesn't work, we advise you to contact the Paylogic customer service.

Can I (re)watch the event on a later moment?

Absolutely! Can't join us live on June 20th or do you want to rewatch the event? No worries, the event will stay available for 72 hours. 

What time does the live event start?

The live event begins at 19.00h (CET), but you are welcome to join us in the pub chat for anticipation and fun from 18.00h (CET) onwards. 

On how many devices at the same time can I watch the live event?

Your ticket gives access for watching on one device at the same time. You cannot use your ticket for more than one device.

Can I buy tickets for multiple people at the same time?

Yes, you can. In this case you will receive multiple codes in your confirmation mail.

What do I need to watch the live event?

1) First of all of course: a ticket that you can order via the link on our website. From the confirmation email and the e-ticket you receive after completing your order, you can click through to the live event

2) A smartphone, tablet, computer or smart TV to watch the live event. This device must have an up-to-date Internet browser.

What are the minimum requirements for my computer or phone to view the live event?

In addition to a good internet connection, we recommend the following browsers:

  • Apple macOS: Safari 12 and later / FireFox 71 and up / Chrome 81 and up
  • Windows: Edge 80 and up / FireFox 71 and up / Chrome 81 and later
  • iOS of iPadOS: versie 12 and up, Safari browser
  • Android: versie 8 and up, Chrome browser

Can I cast the live event to my TV?

Of course, you can also watch the event on your television. Casting the live event can be done via various options.

1. Via Airplay (Apple TV)
From an iPhone or iPad

Connect your Apple iPhone or iPad to the same WiFi network as your Apple TV or AirPlay 2 compatible smart TV. Go to the stream via your iPhone or iPad, tap the Airplay icon in the video player, and choose the device you want to watch from.

From a Mac

Connect your Mac to the same WiFi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, go to the stream and click on the Airplay icon in the video player. Choose the device you want to watch from.

2. Via Chromecast
Via your Chrome browser (desktop or laptop)

Open Chrome on your computer and go to the
stream. At the top right, click More, and then click Cast. Choose the Chromecast device you want to watch the stream on. If you're already using Chromecast, the content replaces what's currently displayed on the TV.

Cast your computer screen

You can view your entire computer screen from Chrome on Mac, Windows, and Chromebooks. To do this, open Chrome on your computer and go to the stream. At the top right, click More, and then click Cast. At the top, next to Cast to, click the down arrow and choose Cast Desktop. Choose the Chromecast device you want to watch the stream on.

Cast your entire Android screen

Make sure your mobile phone or tablet is connected to the
same WiFi network as the Chromecast device. Open the Google Home app. Tap the device you want to cast the screen to. Tap Cast My Screen, and then tap Cast Screen.

3. Using an HDMI cable
Connect the HDMI cable to the output of your computer and to the HDMI input of your TV. For the image settings of your operating system, select the TV as output. Turn on the TV, and choose the HDMI input of your TV as input. After that, your TV will immediately display the image and sound of your computer. Then go to the stream from your computer.

4. Via your smart TV
Go via the menu of your smart TV to the application of the internet browser. Navigate over the Internet to https://live.castlefest.nl/ to open this page on your TELEVISION. Play the stream by pressing the play button.

Help, the live event won't start!

This probably has to do with the cookies in your browser. Delete these, then close your browser and try again. It is also possible that the live event is blocked by an AdBlocker or antivirus program. Turn off your AdBlocker and/or make an exception for the live event in your antivirus program.

If this does not work, try watching the stream in a different browser. Do you use Chrome and have extensions installed that collect data? Then turn these off.

If the above doesn't help, update your browser.

The live event falters or crashes

Check if your internet connection is ok. If this is not the problem, choose a lower playback quality through the quality selector icon in the play bar. If this does not help, delete your cookies and restart the live event.

The live event is blocked in my browser

The live event may be blocked by an AdBlocker or antivirus program. Turn off your AdBlocker and/or make an exception for the live event in your antivirus program.

If the above doesn't help, update your browser.

I do have picture but no sound

Check in the video player if the sound is not set to 'mute' via the sound icon in the player bar. If the sound in the video player is on, check under settings of the device to which sound source the sound is sent.

For example, your Bluetooth headset may be connected to your device and for the sound to play via the device you need to set the 'output' channel on the device itself instead of the headphones.

Can I test somewhere in advance if everything works properly?

We are currently working on a page where you can test your connection and settings in advance. Check this page regularly for information about this.

When will I receive the merchandise I bought with my ticket?

We will send merchandise orders within three business days. It will be there shortly! If you have any questions regarding your merchandise order, please contact us via shop@vana-events.nl

What Is Ostara?

Litha is one of the pagan festivals which takes place around the summer equinox in June every year. During this festival we celebrate the power of nature and her fertility. It is the longest day of the year and the Celts regarded this day as the highlight of summer. 

What will be the language of this live event?

The language of this live event will be English. 

Will these live events replace Castlefest?

Absolutely not! Many of you have let us know that they would like to see more Castlefest during the year. Next to that these live events are giving us the opportunity to connect with you all through Castlefest in these strange times. The live events will be a new addition to our year planning, no replacement. 

Couldn't find an answer to your question? Send us a message via info@castlefest.nl and we're happy to help you!

Celebrate Ostara with us on
Saturday March 20th 2021
Opens: 18.00h (CET)
Starts: 19.00h (CET)

live.castlefest.nl